Refund policy
Video Proof Requirement
To be eligible for a refund on defective or incorrect items, you must record an unboxing video of the parcel before opening it.
Requests without video proof will not be accepted.
How to Initiate a Return or Exchange
After your order is delivered, log in to your account and click the “Create Return/Exchange” link on our website.
Return Policy
-
Timeframe: Returns are accepted within 7 days of delivery.
-
Condition: Items must be unused, unwashed, and in original condition with all tags attached.
-
Quality Check: Once we receive your return and complete inspection, your refund will be processed.
-
Defective Items: If the item is faulty, include the unboxing video with your request. Without it, we can’t approve your return.
-
Rejections: Returns will be declined if items are found used, washed, damaged, or altered.
Return Charges & Refunds
-
Shipping and COD charges (original and return) are non-refundable.
-
All approved returns will be refunded as store credit for future purchases on jnorss.in.
Exchange Policy
-
Timeframe: Exchanges must be requested within 7 days of delivery.
-
Limit: Only one size exchange per order is allowed.
-
Fees: A ₹150 reverse shipping fee and any COD charges will be deducted from the refund.
-
Price Difference: If the new item costs more, the balance must be paid via prepaid payment before shipment.
Sale Orders Policy
Sale & Promotional Orders
All products purchased during a sale, promotional offer, discount campaign, or special clearance are final sale and are not eligible for return or refund.
Exchange Eligibility for Sale Orders
Exchanges for products purchased during a sale will only be accepted in the following cases:
-
The product received is damaged due to transit.
-
You received a wrong product or an incorrect item.
To request an exchange for either of the above reasons, customers must provide a valid unboxing video as proof. Requests without an unboxing video will not be accepted.
Sale or discounted products cannot be exchanged for reasons such as incorrect size selection, change of mind, dislike of the product, or any other reason not related to damage during transit or receiving the wrong product.
All exchange requests must be submitted within 7 days of delivery.
Order Cancellations
Cancellations are only accepted before the order is shipped. Once dispatched, the order cannot be canceled.
Product Condition for Returns
All eligible items must be returned in their original and unused condition, without any signs of wear, washing, alteration, or damage. All original tags, labels, packaging, and other accompanying items must remain intact and attached at the time of return.
Return Eligibility & Quality Check
Every returned product is subject to a quality inspection upon receipt. JNORSS reserves the right to reject a return if the product shows signs of use, washing, alteration, damage, stains, odour, or any other condition indicating that the product has not been maintained in its original condition. In such cases, the return will be rejected and no refund will be issued.
This restriction does not apply where the product is received damaged, defective, or incorrect, subject to the applicable verification and claim requirements outlined in this policy.